GHL is a great tool for us. We use this daily. This is a TOOL. Continue to use your OWN phone.
Getting the App
APPLE: https://apps.apple.com/ca/app/go-highlevel/id1425004076
Google Play: https://play.google.com/store/apps/details?id=com.gohighlevel&hl=en_CA
Using the App (SMS follow-up)
Understanding the app: https://footpath.wistia.com/medias/wluirsb1oc
Using the App: https://footpath.wistia.com/medias/8ralwdgwjx
Using App on Desktop or Browser:
Using SMS / Email Follow Up on Desktop or Browser – Watch Video
https://www.loom.com/share/14b220597acc47a0ab4a873cb5613d0f
Unsubscribing Leads You Spoke With: https://footpath.wistia.com/medias/trw60a1u88
Submit a Return & Provide Feedback
When you submit a return, along with selecting the return reason, there is a Feedback section to provide more details if required. This helps answer any questions and ensures there is no delay in approving your return.
For example:
- If the age provided was 50 but the lead is actually 80, please provide Feedback to ensure the return is approved.
- If the province selected is correct, but the lead is not a resident of that province, you can provide Feedback to ensure the return is approved.
Check Status of Your Returns
Also, when you login to check the status of your returns, any rejected submissions will now show feedback as to why they were disapproved.
Rejected Returns
For rejected returns, if applicable, you can add details in the feedback section and resubmit for approval.
Below are 2 support videos showing how to; provide feedback, submit a lead for return and check the status of your returns.
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We’ll get notified on our end when you send in a scrub. And you can look at the ‘LEAD STATUS’ column to see if the lead was returned. It will show either ‘Purchased’ for a qualified lead or ‘Returned’ for a scrub that was approved.
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Reason For Return
We categorize scrubs in a few ways and when submitting a scrub, there will be a drop down menu for you to choose from, including:
- Hoax (a non-working phone # / email)
- Wrong Number (phone number works, but not the correct person)
- Disconnected Phone Phone number not in service
- Duplicate (a lead you have gotten before)
There may be other reasons for a return, and if you have any questions let me know.
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Replacing Scrubs
We replace scrubs as soon as possible within the order period.
Please check in your Leadbyte portal to confirm if a scrub has been approved or rejected. We will leave feedback if rejected and you may provide more information and resubmit for approval if applicable.
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Duplicate Lead Policy
Our system duplication window is set to 21 days. Any lead submitting multiple times within 21 days, we would scrub. Beyond the 21 days, they would again be considered a qualified lead.