{"id":487,"date":"2022-05-11T18:07:45","date_gmt":"2022-05-11T18:07:45","guid":{"rendered":"https:\/\/support.leadbank.ca\/?page_id=487"},"modified":"2022-05-11T20:22:21","modified_gmt":"2022-05-11T20:22:21","slug":"go-high-level","status":"publish","type":"page","link":"https:\/\/support.leadbank.ca\/index.php\/go-high-level\/","title":{"rendered":"Go High Level"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>GHL is a great tool for us. We use this daily. This is a TOOL. Continue to use your OWN phone.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Getting the App<br><\/strong>APPLE: <a rel=\"noreferrer noopener\" href=\"https:\/\/apps.apple.com\/ca\/app\/go-highlevel\/id1425004076\" target=\"_blank\">https:\/\/apps.apple.com\/ca\/app\/go-highlevel\/id1425004076<\/a><br>Google Play: <a rel=\"noreferrer noopener\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.gohighlevel&amp;hl=en_CA\" target=\"_blank\">https:\/\/play.google.com\/store\/apps\/details?id=com.gohighlevel&amp;hl=en_CA<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Using the App (SMS follow-up)<br><\/strong>Understanding the app: <a href=\"https:\/\/footpath.wistia.com\/medias\/wluirsb1oc\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/footpath.wistia.com\/medias\/wluirsb1oc<\/a><br>Using the App: <a href=\"https:\/\/footpath.wistia.com\/medias\/8ralwdgwjx\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/footpath.wistia.com\/medias\/8ralwdgwjx<\/a><br>Using App on Desktop or Browser:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.loom.com\/share\/14b220597acc47a0ab4a873cb5613d0f\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Using SMS \/ Email Follow Up on Desktop or Browser<\/strong> &#8211; <\/a><a href=\"https:\/\/www.loom.com\/share\/14b220597acc47a0ab4a873cb5613d0f\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Video<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a rel=\"noreferrer noopener\" href=\"https:\/\/www.loom.com\/share\/14b220597acc47a0ab4a873cb5613d0f?utm_medium=gif\" target=\"_blank\"><\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/www.loom.com\/share\/14b220597acc47a0ab4a873cb5613d0f\" target=\"_blank\">https:\/\/www.loom.com\/share\/14b220597acc47a0ab4a873cb5613d0f<\/a><br><br><strong>Unsubscribing Leads You Spoke With:<\/strong> <a rel=\"noreferrer noopener\" href=\"https:\/\/footpath.wistia.com\/medias\/trw60a1u88\" target=\"_blank\">https:\/\/footpath.wistia.com\/medias\/trw60a1u88<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Submit a Return &amp; Provide Feedback<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you submit a return, along with selecting the return reason, there is a&nbsp;<em><u>Feedback section<\/u><\/em>&nbsp;to provide more details if required. This helps answer any questions and ensures there is no delay in approving your return.<br><br><strong>For example:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>If the age provided was 50 but the lead is actually 80, please provide Feedback to ensure the return is approved.<\/li><li>If the province selected is correct, but the lead is not a resident of that province, you can provide Feedback to ensure the return is approved.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check Status of Your Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, when you login to check the status of your returns, any rejected submissions will now show feedback as to why they were disapproved.<br><br><strong>Rejected Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For rejected returns, if applicable, you can add details&nbsp;in the feedback section and resubmit for approval.<br><br>Below are&nbsp;2 support videos showing how to; provide feedback, submit a lead for return and check the status of your returns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><br><\/strong>We&#8217;ll get notified on our end when you send in a scrub. And you can look at the &#8216;LEAD STATUS&#8217; column to see if the lead was returned. It will show either &#8216;Purchased&#8217; for a qualified lead or &#8216;Returned&#8217; for a scrub that was approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reason For Return<br><\/strong>We categorize scrubs in a few ways and when submitting a scrub, there will be a drop down menu for you to choose from, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Hoax (a non-working phone # \/ email)<\/li><li>Wrong Number (phone number works, but not the correct person)<\/li><li>Disconnected Phone Phone number not in service<\/li><li>Duplicate (a lead you have gotten before)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">There may be other reasons for a return, and if you have any questions let me know.<br>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Replacing Scrubs<br><\/strong>We replace scrubs as soon as possible within the order period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Please check in your Leadbyte portal to confirm if a scrub has been approved or rejected. We will leave feedback if rejected and you may provide more information and resubmit for approval if applicable.<\/em><br>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Duplicate Lead Policy<br>Our system duplication window is set to 21 days.<\/strong> Any lead submitting multiple times within 21 days, we would scrub. Beyond the 21 days, they would again be considered a qualified lead.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GHL is a great tool for us. We use this daily. This is a TOOL. Continue to use your OWN phone. Getting the AppAPPLE: https:\/\/apps.apple.com\/ca\/app\/go-highlevel\/id1425004076Google Play: https:\/\/play.google.com\/store\/apps\/details?id=com.gohighlevel&amp;hl=en_CA Using the App (SMS follow-up)Understanding the app: https:\/\/footpath.wistia.com\/medias\/wluirsb1ocUsing the App: https:\/\/footpath.wistia.com\/medias\/8ralwdgwjxUsing App on &hellip; <a href=\"https:\/\/support.leadbank.ca\/index.php\/go-high-level\/\">Continued<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"kt_blocks_editor_width":"","footnotes":""},"class_list":["post-487","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/pages\/487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/comments?post=487"}],"version-history":[{"count":2,"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/pages\/487\/revisions"}],"predecessor-version":[{"id":499,"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/pages\/487\/revisions\/499"}],"wp:attachment":[{"href":"https:\/\/support.leadbank.ca\/index.php\/wp-json\/wp\/v2\/media?parent=487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}